Terms & Conditions

1. COMPANY INFORMATION

Label collective a trademark of The Invenio Group B.V.

Registered in Netherlands, Company number: 88868303

VAT registration number: NL864805664B01

REGISTERED NL OFFICE ADDRESS:

The Invenio Group B.V., Oosthavendijk 46A 3241LK Middelharnis The Netherlands

2. REGISTRATION

You will need to register to be able to access some services on the label-collective.com website (our “site”). When you register your details online, you are required to make sure that this information is accurate, current and a true representation of your personal details. You are also responsible for maintaining your personal information via your online account as well as for keeping your password secret.

The Terms of Service together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.

3. ORDERING

Once your order is complete, you will be requested to provide personal and payment details. As part of the online transaction, we will perform a fraud credit check via our payment provider Adyen. By submitting a payment through the site, you are granting permission for us to carry out such checks via Adyen as required.

Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.

When you have finalised your order via the site, stock will be reserved for your purchase. However, sales will not be confirmed until the order dispatches from the warehouse, and payment is successfully taken.

Stock availability is determined by your delivery address, subject to stock availability at the warehouse in your locale. We are unable to offer customers stock from warehouses outside of their delivery-address service area.

Once you have placed your order via  label-collective.com it is not possible for you, or our Customer Services team, to modify or cancel any part of the order. This includes delivery addresses, quantities, sizes, or payment methods.

4. PRICING

All site pricing will be shown in local currency where available, and otherwise priced in Euros (EUR) Payments are currently accepted in the following currencies: British pounds (GBP), US dollars (USD), Canadian dollars (CAD), Swiss francs (CHF), Japanese yen (JPY), Norwegian kroner (NOK), Swedish kronor (SEK), Danish kroner (DKK) and New Taiwan dollars (TWD). Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.

All EU pricing is shown inclusive of tax. Label uses a standard pricing policy which ensures that all of our customers are charged the same final price, regardless of where they live. We do not offer VAT refunds on orders delivered to the Channel Islands or UK. All total prices for goods displayed on the checkout page represent the total price payable by the customer for those items, regardless of the address for delivery. For EU deliveries, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment.

These customers will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.

Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.

5. SALE PRICING ADJUSTMENTS

From time to time, Label will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below, Label is happy to compensate the difference in price between the amount paid and the discounted price, in the form of a voucher, if the item was purchased at full price within 14 days of the commencement of the specific discount.

Please note that we are not able to offer any refund or voucher if the same item (inc. colour/size) is not in stock at the specific delivery address warehouse, as seen on Label-collective.com at the time of the request, or if the item was originally purchased at a discounted sale price, or if we have already provided a price match on the order.

6. PAYMENT & ORDER ACCEPTANCE

We accept the following payment types on our site:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Union Pay (Credit only)

  • Diner's Club

  • Paypal

  • Gift vouchers and e-vouchers

Please note that travel trips cannot be purchased via Paypal.

Payments for all orders are taken on dispatch of goods, and are subject to fraud checks and checks by the card issuer.

By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.

We will process your payments securely via the Adyen payments system, and all payment details will be encrypted. All stored card details will be stored securely on Adyen's secure servers.

Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.

7. GIFT VOUCHERS AND E-VOUCHERS

Gift vouchers and e-vouchers (“Vouchers”) cannot be bought using discount or promotional codes, and cannot be purchased with another Voucher.

Vouchers can be redeemed to purchase Label products only online, at label-collective.com

Vouchers can be redeemed in part, with the remaining balance left on the Voucher Code. 

All vouchers (Gift Vouchers) are single use, and are valid for twelve months. Vouchers cannot be used in conjunction with any other discount, voucher code.

If an order value is greater than the value of the Voucher, the difference must be paid by credit/debit card, or using Paypal.

Vouchers must be redeemed within twelve months of purchase and any unused balance will not be refunded or credited after such time.

Any balance credited from a part-redeemed Voucher must be used in the same currency as the first purchase it was redeemed with.

We are unable to replace vouchers if they are lost, stolen or damaged.

8. RETURNS

If you are not 100% satisfied with your purchase you can return it for a refund, provided it is within 14 days of receipt of your order, the item is as new and in the original packaging, and was not sold as Final Sale. All returns for orders over 14 days old must be sent back to Label within one month of the refund request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.

Faulty items will either be replaced, repaired or refunded following evaluation by the Label Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twelve (12) months for a replacement or a repair. If this is not possible, we will offer a refund or credit voucher.

Bundle Refunds: From time to time, we may offer products in mix-and-match bundles, offering a percentage discount when buying a number of eligible items. Should you choose to “break’ a bundle offer by returning only one of the items in the bundle, any refund issued to you may be less than the retail price of the returned item.

Returns Fair Use Policy / Resellers: Label only sells direct to cyclist via label-collective.com and in the event we suspect unusual or fraudulent activity with your account, we reserve the right to place a block on a customer account or amend our returns offering without notice to you. This may be to offer final sale only (no option to return, subject to any local regulations), to shorten the time period for creating a return, or to charge a returns shipping fee per unit. This isn’t something we take lightly, and only enforce this approach in the event of disproportionate misuse or abuse of our returns policy, or we believe an order has been placed for the purposes of resale.

Activity we reserve the right to take action on includes, but is not limited to: ordering and returns large volumes of product; returns not matching what was ordered; returned items when used or worn; and items either missing or not received. Your statutory rights are not affected.

Returns are only accepted online for items purchased directly from Label-collective.com If you have purchased your item from a retailer, you should return the item directly to where the item was purchased.

Products purchased as gifts can be refunded in full to the original purchaser; alternatively we can provide a credit in the form of a voucher to the gift recipient. Label is unable to refund postage on returned gift items.

To initiate a return, simply visit label-collective.com/returns

Customer Services

returns@label-collective.com 

9. ORDER CANCELLATIONS UNDER THE DISTANCE SELLING REGULATIONS/CONSUMER CONTRACTS REGULATIONS

For customers purchasing in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”) for orders placed before 13 June 2014 and under the Consumer Contracts Regulations 2013 (“CCR”) for those placed on or after 13 June 2014; You have the right to cancel your order within a certain time frame. Label will honour such cancellation provided it is made within fourteen (14) days of receiving your items. Notice must be given in writing, either by email or by post to:

returns@label-collective.com 

Order Cancellations & return

Please contact returns@label-collective.com for a address in your country.

Refunds will be processed within 30 days of us receiving your cancellation request. However, you need to return your item(s) back to us in good time via a secure delivery service, and items must be returned in good condition. To initiate your return, please go to label-collective.com/returns

10. EXCEPTIONS TO THE GENERAL RETURNS POLICY

CLASSICS GUARANTEE

We offer a 30 day wear test guarantee on Label products. If you are not 100% satisfied after 30 days of riding in these products, you can send them back to us for a full refund/credit. The Label Guarantee applies to all items in the Label collection.

This wear test Guarantee does not cover accidental or crash damage.

The Guarantee is limited to four products per customer per calendar year, and the same item can only be returned once.

The Classics Guarantee is only applicable to items purchased from label-collective.com only. Proof of purchase is required for all refunds.

We reserve the right to remove this offer in the future. If the Guarantee is withdrawn, we will honour the guarantee for thirty (30) days following its withdrawal from the site.

OTHER EXCEPTIONS:

Personalised items cannot be refunded once an order has been placed. It is the customer’s responsibility to ensure that all details entered for Personalised products are entered.

Cycling Shoes need to be tested on an uncarpeted surface, with no cleats attached.

All underwear must be returned unworn. We reserve the right to refuse any returned underwear garments which we believe to be worn.

11. INTELLECTUAL PROPERTY RIGHTS

Usage of the Label site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.

Any site content can only be reproduced or distributed with express permission from Label trading under The Invenio Group B.V.

12. GENERAL

We may transfer our rights and obligations under these terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms. This arrangement is between you and The Invenio Group B.V. trading under Label. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These terms are governed by EU law. Both you and Label trading under The Invenio Group B.V. agree to submit to the non-exclusive jurisdiction of the EU courts.

15. CHANGES

Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.

16. CONTACT

Our contact details are set out under the “Contact Us” section of the site.

17. GOVERNING LAW AND JURISDICTION

These Terms & Conditions are governed by English law and you and we agree to submit to the non-exclusive jurisdiction of the English courts in respect of any matter arising hereunder.

© Label Collective is trading under The Invenio Group B.V.